The days of waiting for a cocktail server to take your drink order while playing a slot machine are over at one Las Vegas casino. Now, it’s as simple as pressing a few buttons.
The more than 600 machines at the Westgate Las Vegas are equipped with the Beverage Ordering Service System that allows players to skip waiting for a cocktail server to make their rounds. Westgate is believed to be one of the first properties in Las Vegas to offer this technology.
Players press a martini glass logo drink order button on the machine touchscreen, which brings up a menu to search for the drink of their choice.
The bartender in the area gets an alert that a drink order has been placed and the waitress is also alerted. The drink is made and delivered.
Throughout the process, the player can track the status of their order from when it is received to it the drink being poured and on its way for delivery.
“This will help us improve our service and get us to the top of the list of the beverage service,” said Tyler Conover, loyalty marketing director for the Westgate. “Cocktail service is big thing for guests. It is something that sticks out as a dissatisfying. This helps us, and we want to improve and be ahead of the pack. It will help us improve wait times for cocktails.”
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